Privacy and Cookie Policy
The Piano Gallery will never pass the information you give us on to a third party except when applying for finance on your behalf and the essential details our delivery partners require to deliver your piano. When placing your order the information you give us will only be used to process your order. Online orders are processed by our eCommerce provider Shopify, one of the world's largest eCommerce providers. Credit/Debit card payments are provided by Shopify Checkout. www.shopify.com
We will only use your contact details to communicate with you in regard to your order and only for future promotional communications if you have ticked the box that allows us to do so.
GDPR - Information We Collect
We will require your details during the checkout process but they will only be used in relation to your purchase. We use Google Analytics along with Shopify's own analytics to track certain information such as the users geographical location and where in the world a user arrived at our website. We are not able to personally identify individuals from this information - you are just an unknown number on a graph.
We ask for your name and address at the till point as is required for being able to process your order efficiently.
We treat your data care and it is kept securely with Shopify (shopify.com) within our account in relation to your order.
We will only ever share your details with our delivery partners and when requested, our finance partners - if you have requested finance.
We will never send you unsolicited emails and will delete personal details when asked to do so
Take it away scheme
Piano Gallery of the Take it away scheme - which offers interest-free credit. Credit subject to status and affordability. Terms and Conditions Apply. Credit is provided by Omni Capital Retail Finance Ltd authorised and regulated by the Financial Conduct Authority. If you choose this option during checkout then we will be in touch.
Cookies
It is possible to browse our site using the privacy settings with your browser to block Cookies. We are only using cookies to assist with your browsing and for certain analytics. Also if you use the login / membership area of our website.
Customer Complaints
In the unlikely event you feel you need to make a complaint we are here to hear of your concerns and will make every attempt to rectify any issues quickly and efficiently. In the first instance please email sales@thepianogallery.co.uk
Payment
Orders placed via our site using debit or credit cards will have the payment amount debited to the customers card at point of purchase. Should there be an unforeseen issue or delay with the piano purchased which means it is not as depicted on our website then the customers will be contacted and advised asap. At this point the payment can be refunded immediately or the customer can decide if they wish to keep the order - for example any delays in dispatch. Pianos and any other goods supplied remain the property of Piano Gallery LTD until payment is received.
Delivery
We make every effort to ensure that pianos listed on our website are in stock and available. As we offer a pre-delivery preparation of the piano we do like to have the time to do this before the piano is dispatched. Delivery is then undertaken by ourselves or one of our professional piano delivery providers.
Damage During Delivery
Many of our pianos are 'pre owned' some of our collectable, classic pianos being over 100 years old. We make every attempt to detail any blemishes. If damage is caused during delivery we must be informed within 24 hours and if it was the fault of our delivery company we will rectify. We would also expect to have been informed by the professionals we use in this case.
Cancellation of Orders
Customers have a statutory 14 day cooling off period from the day on which they receive the piano. During this period return requests can be made by email and the Vendor will issue an RMA number. Goods must be in the original condition. The piano can be returned at the customer’s expense or we can arrange for collection at cost.
The Piano Gallery reserve the right to cancel any order placed by a customer if we are no longer able to supply the piano or we suspect the transaction to be fraudulent.
Defective Goods Within Guarantee
All of our pianos are supplied with a guarantee. This varies from 2 to 5 years depending on the piano. The guarantee is subject to terms and conditions that can be discussed by contacting the shop at sales@thepianogallery.co.uk
Make an Offer facility
We occasionally give the option to 'make an offer' on a piano. This gives opportunity for you to try offering a price to The Piano Gallery for a piano. We reserve the right to decline the offer and confirmation of the offer will only come from an email or phone call directly from the shop. Not from any automated messaging or in any other way. For cash purchases only. No part exchanges. Please contact us by phone 01367 244 554 or email if you have a piano to exchange.